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Neeraj Ranjan Raut

๐Ÿ‘ค Speaker
113 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

Uh, the product was very different earlier and it took some time for us to, you know, really build it out to the point where it is and mature it.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

Right.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

So six months back we were at, you know, 55 to $60,000 in MRR only.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

months ago would have been you know we're growing pretty slow earlier so we would have been at around 45 to 50k 45 000 bucks okay that's great so good growth you've more than you almost tripled uh kind of year over year which is great and what's total customer count today how many paying customers so we are uh approximately thousand customers yeah very very good one thousand thousand customers yeah and what do they pay on average per month

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

So on an average, our average revenue per customer would be around $150 to $160.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

Yeah, so it's basically... So we have three plans.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

And on an average, the customers which we have acquired recently would be paying...

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

$22, $23 per seat, right?

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

So an average account is usually six to seven seats.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

So we have a net negative MRR churn, of course.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

So our net MRR churn is around minus 2.5% at this point in time.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

Minus 2.5%, yeah.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

Logo churn would be at around 2% per month.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

So the product is really sticky.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

I think it's primarily a characteristic of the product.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

Once we get people onboarded, they tend to grow.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

Because it's very sticky.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

It is something that you really need on a day-to-day basis.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

An average user would have 25 to 30 interactions with the product in terms of what they're doing with it every day.

SaaS Interviews with CEOs, Startups, Founders
1371 Gmail Helpdesk About to Close $4m Round on $20m Pre with $1.4m in ARR

So very sticky.