Nick Francis

speaker

323 appearances 1 recordings 1 series first heard Jun 2026 last heard 30 Jun

Nick Francis’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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Startups For the Rest of Us · Episode 839 | The Journey Growing Help Scout to $35M ARR · 30 Jun 2026 podcast

what became our AI roadmap.

But I think of AI as a tool.

At the end of the day, we design our products for the optimal customer experience.

So not our customer, their customer.

We optimize for the user at the end of it.

What is the best possible experience we can create for them?

And so that's actually a different perspective.

I don't think any of our competitors actually think that way.

We are optimizing for your customers' experience at the end of the day.

And so that perspective on this allowed us to do a lot of building and have a lot of fun with it, but the outputs looked different.

And I still think that they do today.

So we're always going to make a human more available.

in our tools than pretty much any of our competitors.

And we take a lot of pride in that because there's a lot of companies out there that, especially small businesses, which is what I'm so passionate about, that look, they win on better customer experience.

Maybe they can't win on features, maybe they can't win on the most funding or whatever it might be, but they can win on a better customer experience.

And that makes your brand what it is.

That's your most effective marketing, right?

Is a great customer experience.

And so if we can help our customers deliver that, then I think it's worth more than the price of admission.

we were always thinking about pricing and packaging.

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