Nick Francis

speaker

323 appearances 1 recordings 1 series first heard Jun 2026 last heard 30 Jun

Nick Francis’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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Startups For the Rest of Us · Episode 839 | The Journey Growing Help Scout to $35M ARR · 30 Jun 2026 podcast

And we had done the playbook that so many successful bootstrap companies had done at that time.

We start by doing client work and building things for clients.

And then on the side, we start to build products, right?

So we work on our craft and learn to build things for the web and try to get paid for it.

And then on the side, we're like grinding away on software products.

And so the dream was always to do that.

And so we had spent six years building together.

And one of the products that we had built didn't make a lot of money, but it actually got a lot of traction.

It had like 200,000 active users, this little product that we built.

And it was enough such that we had a customer support problem.

And so I wasted two weekends trying to set up Zendesk.

I just thought it was far too complicated for the business that we were trying to run.

I tried a bunch of other products.

I actually ended up thinking about this space for a couple of years.

For some reason, I was just obsessed with this particular set of problems and doing customer support.

And I just felt like, man, there's got to be a better way to do it.

And

Basically, I just wanted to remove the system in the middle, right?

A lot of ticketing systems or customer support systems always had this system in the middle that was assigning a ticket number and basically removing all of the humanity from that interaction.

And I'm like, man...

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