Nick Francis

speaker

323 appearances 1 recordings 1 series first heard Jun 2026 last heard 30 Jun

Nick Francis’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

Appearances

newest first · ▶ plays the moment

Startups For the Rest of Us · Episode 839 | The Journey Growing Help Scout to $35M ARR · 30 Jun 2026 podcast

I just think that that better aligns with who we are, right?

Like we don't just care about shareholder value.

We care about other aspects of the business as well.

And we think that in the long term, those interests and those stakeholders serve shareholders.

So we decided, yeah, and I just, you know, we were very early on remote work.

So we founded the company Fully Remote in 2011 when people thought we were crazy.

I'm used to doing things that sort of go against the grain.

And being a public benefit corporation specifically as a software company was just another way for us to differentiate and make a statement as a brand about...

who we wanted to be to our customers, to our employees, to the broader community.

And so we went through that process and I got to give the folks at Foundry credit because they were very cool with it.

So our investors were very cool with it, helped us kind of sign the paperwork and ensure that we could get B Corp certified, which is like the next level.

So think of a B Corp certification,

Similar to like if you have a food company and you want to get fair trade or organic certified, this is that for a business.

And so we went through that B Corp certification as well, which was really interesting.

So some of the first ones were like Patagonia and Ben and Jerry's and like all these companies that we've admired for a really long time.

I'm like, well, why aren't there any software companies here?

I think I want to be one of the first.

Yeah.

So before LLMs were a thing, there were several AI hype cycles and customer support.

Customer support is traditionally seen as a cost center.

Showing 161–180 of 323 · page 9 of 17