Nicolas Darveau-Garneau

speaker

464 appearances 1 recordings 1 series first heard Apr 2026 last heard 9 Apr

Nicolas Darveau-Garneau’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Apr 2026 with 1.

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Finding Peak with Ryan Hanley · Ex-Google Chief Evangelist: 90% of Companies Optimize AI Wrong · 9 Apr 2026 podcast

And we'll give three $15,000 prizes.

And for the best idea for a test and anybody can participate.

And the innovation here is that we're going to give the prizes out before the tests are run.

It doesn't matter if it works or not.

It's just, is the customer going to be thrilled?

And are we going to be more profitable?

Right?

Customer lifetime value, net promoter score are two things that really matter here.

So just imagine now the whole company is listening to the customer more, interviewing customers, going up on Twitter and listening to what customers are saying.

Just get better ideas.

And now, you know, they're doing 25 times more tests than before.

And imagine now plugging in exactly what you said.

Now you can start not just doing human tests, but you can start now training agents to come up with new tests and even test them by writing code.

And so as long as you've got the customer lifetime value as the optimization factor, you can actually eventually run a limitless testing organization two, three, four, five years from now.

But again, even if you do this and you've got the wrong KPI, you're going to build the business going in the wrong direction really, really fast.

So KPI is right.

The thing is moving at lightning speed.

Good luck with any competitor catching you.

Yeah, reach out to me on LinkedIn.

I'm happy to talk to people.

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