Nilay Patel

One note before we start, Panos talks about experts a lot, and what he means in this context is the individual services that power different parts of the Alexa Plus experience, like music or photos. It's kind of like apps on a smartphone. You'll see what I mean as we go through this conversation, but if it gets confusing, just think app, and it'll click into place.

One note before we start, Panos talks about experts a lot, and what he means in this context is the individual services that power different parts of the Alexa Plus experience, like music or photos. It's kind of like apps on a smartphone. You'll see what I mean as we go through this conversation, but if it gets confusing, just think app, and it'll click into place.

Okay, Panos Panay, head of products and services at Amazon. Here we go. Panos Panay, you told me that you don't care about your title, but technically it is SVP of Devices and Services at Amazon. Welcome back to Decoder.

Okay, Panos Panay, head of products and services at Amazon. Here we go. Panos Panay, you told me that you don't care about your title, but technically it is SVP of Devices and Services at Amazon. Welcome back to Decoder.

Okay, Panos Panay, head of products and services at Amazon. Here we go. Panos Panay, you told me that you don't care about your title, but technically it is SVP of Devices and Services at Amazon. Welcome back to Decoder.

Yeah, I'm really excited to talk to you. I was sitting in the audience yesterday as you were announcing Alexa Plus. I have a lot of questions about how it works, the feature set, where you think it's going.

Yeah, I'm really excited to talk to you. I was sitting in the audience yesterday as you were announcing Alexa Plus. I have a lot of questions about how it works, the feature set, where you think it's going.

Yeah, I'm really excited to talk to you. I was sitting in the audience yesterday as you were announcing Alexa Plus. I have a lot of questions about how it works, the feature set, where you think it's going.

But it occurred to me as I was sitting there watching you present it and then later as I was watching some of the demos of it working that to make it happen had to have required some big structure and culture rethinks inside of Amazon itself. And you joined about a year and a half ago. Decoder is all about structure and culture rethinking. So there's a lot here. There's a product to talk about.

But it occurred to me as I was sitting there watching you present it and then later as I was watching some of the demos of it working that to make it happen had to have required some big structure and culture rethinks inside of Amazon itself. And you joined about a year and a half ago. Decoder is all about structure and culture rethinking. So there's a lot here. There's a product to talk about.

But it occurred to me as I was sitting there watching you present it and then later as I was watching some of the demos of it working that to make it happen had to have required some big structure and culture rethinks inside of Amazon itself. And you joined about a year and a half ago. Decoder is all about structure and culture rethinking. So there's a lot here. There's a product to talk about.

But then there's the path of getting to that product. Is that how you see it, that you had to reset some parts of Amazon to get to Alexa Plus?

But then there's the path of getting to that product. Is that how you see it, that you had to reset some parts of Amazon to get to Alexa Plus?

But then there's the path of getting to that product. Is that how you see it, that you had to reset some parts of Amazon to get to Alexa Plus?

The events under your predecessor, Dave Limp, they were entertaining in their way. It was, here's a fire hose of stuff with Alexa in it. A microwave, a coffee maker. We would count. We'd be like, they announced 45 products online. And yesterday you announced one new product, Alexa Plus, and no new hardware. And that's a pretty big difference.

The events under your predecessor, Dave Limp, they were entertaining in their way. It was, here's a fire hose of stuff with Alexa in it. A microwave, a coffee maker. We would count. We'd be like, they announced 45 products online. And yesterday you announced one new product, Alexa Plus, and no new hardware. And that's a pretty big difference.

The events under your predecessor, Dave Limp, they were entertaining in their way. It was, here's a fire hose of stuff with Alexa in it. A microwave, a coffee maker. We would count. We'd be like, they announced 45 products online. And yesterday you announced one new product, Alexa Plus, and no new hardware. And that's a pretty big difference.

It was pretty good.

It was pretty good.

It was pretty good.