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Nilay Patel

👤 Person
6177 total appearances

Appearances Over Time

Podcast Appearances

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Right. But that's— It's like opening an app on your phone. Yeah. We understand how computers work, right? Yeah, without asking for the app. You call an API, it delivers a result. Yeah. You call another API, great, the Uber's booked. Yeah. Then there's the more agentic stuff that you were showing off. It wasn't quite ready yet, but a lot of people have this idea. Yeah.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Right. But that's— It's like opening an app on your phone. Yeah. We understand how computers work, right? Yeah, without asking for the app. You call an API, it delivers a result. Yeah. You call another API, great, the Uber's booked. Yeah. Then there's the more agentic stuff that you were showing off. It wasn't quite ready yet, but a lot of people have this idea. Yeah.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Right. But that's— It's like opening an app on your phone. Yeah. We understand how computers work, right? Yeah, without asking for the app. You call an API, it delivers a result. Yeah. You call another API, great, the Uber's booked. Yeah. Then there's the more agentic stuff that you were showing off. It wasn't quite ready yet, but a lot of people have this idea. Yeah.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

I believe the example was we're going to book a refrigerator or dishwasher repair – a stove repairman. It was a Miele stove.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

I believe the example was we're going to book a refrigerator or dishwasher repair – a stove repairman. It was a Miele stove.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

I believe the example was we're going to book a refrigerator or dishwasher repair – a stove repairman. It was a Miele stove.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

I know it was a Miele because I was like, oh, those are expensive to fix.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

I know it was a Miele because I was like, oh, those are expensive to fix.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

I know it was a Miele because I was like, oh, those are expensive to fix.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

So – and then he went on to Thumbtack, which is a partner, so he had permission. Yep. But like what it was doing was it was looking at the Thumbtack website and clicking around and reading that back to you. And I – even with permission, I think of that as – why wouldn't you just get an API? Like, if you have the permission, why not do it deterministically?

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

So – and then he went on to Thumbtack, which is a partner, so he had permission. Yep. But like what it was doing was it was looking at the Thumbtack website and clicking around and reading that back to you. And I – even with permission, I think of that as – why wouldn't you just get an API? Like, if you have the permission, why not do it deterministically?

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

So – and then he went on to Thumbtack, which is a partner, so he had permission. Yep. But like what it was doing was it was looking at the Thumbtack website and clicking around and reading that back to you. And I – even with permission, I think of that as – why wouldn't you just get an API? Like, if you have the permission, why not do it deterministically?

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Right, so this is basically cutting down on the amount of work a partner has to do.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Right, so this is basically cutting down on the amount of work a partner has to do.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Right, so this is basically cutting down on the amount of work a partner has to do.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Well, so that implies a lot of things, having tried to get a Melee dishwasher fixed in my life. It is expensive. They have to actually be using that service to actually book their appointments and take payments. That is not necessarily true. They might just be marketing there.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Well, so that implies a lot of things, having tried to get a Melee dishwasher fixed in my life. It is expensive. They have to actually be using that service to actually book their appointments and take payments. That is not necessarily true. They might just be marketing there.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Well, so that implies a lot of things, having tried to get a Melee dishwasher fixed in my life. It is expensive. They have to actually be using that service to actually book their appointments and take payments. That is not necessarily true. They might just be marketing there.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

But there's a lot of things you have to know, right, that you're depending on that ecosystem to provide you to make Alexa just book a repair service professional for you, right? Yeah. That's the part where every time I talk to anybody about agentic systems, I'm like, oh, this is where it falls in. Payment is the other one. And the thing I've been calling it is just the DoorDash problem.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

But there's a lot of things you have to know, right, that you're depending on that ecosystem to provide you to make Alexa just book a repair service professional for you, right? Yeah. That's the part where every time I talk to anybody about agentic systems, I'm like, oh, this is where it falls in. Payment is the other one. And the thing I've been calling it is just the DoorDash problem.