Owen Tripp

We can't provide everything that a comprehensive physical would today.

But as you and I know, that is also changing rapidly.

And so we can do things to put sensors and other observational devices in people's homes to collect that data passively.

I think the easiest way to think about the difference here is how a traditional telemedicine company is paid and how we're paid, because I think it'll give you some clue as to why we've designed it the way we've designed it.

So the traditional telehealth model is you put a quarter in the jukebox, you listen to a song.

When the song's over, you got to get out and move on with the rest of your life.

Um, and, and, you know, quite literally, I mean that what I mean is that you're going to see one doctor one time, you will never see that same doctor again.

Uh, you are not going to have a connected experience across your visits.

I mean, you might have an underlying chart, but there's not going to be a continuity of care and follow up there, uh, as you would, um, in an integrated setting now by comparison.

And because, and that's all derived from the fact that those telehealth companies are paid by the, by the drink, they're paid by, by the visit.

Hmm.

In our model, we are committing to a set of experience goals and a set of outcomes to the companies that you refer to that pay our bill.

And so the visits that our members enjoy are all connected.

So if you have a primary care visit, that is connected to your behavioral health visit, which is great and is as it should be.

If you have a primary care appointment where you identify the need for follow-up cardiology, for example, that patient can be followed through that cardiology visit that we circle back, that we make sure that the patient is educated, that he or she has all their questions answered.

That's because we know that if the patient actually isn't confident in what they heard and they don't follow through on the plan, then it's all for naught.

It's not going to work.

And that's it's a simple sort of observation, but it's how we get paid and why we think it's a really important way to think about medicine.

That's right.

And even better, most of what I've described to you today is at a low or zero cost to them.