Owen Tripp

So this is a very affordable, easy way to access care.

I was thinking about one of our very large airline clients the other day.

We're often dealing with their flight crews and ramp agents at very strange hours in very strange places away from home so that they don't have to wait to get access to care.

And you can understand that at a basic humanitarian level why that's great, but you can also understand it from a safety perspective that if there is something that is impeding that person's ability to be functioning at work, that becomes an issue for the corporation itself.

Well, I hope so, because like you, I've dedicated my career to trying to use information and use science and use, in my own right, to sort of bring along a model.

At Included Health, we talk about raising the standard of care for everybody.

And what we mean by that is we actually hope that this becomes a model that others can follow, the same way the Cleveland Clinic did, the same way the Mayo Clinic did.

They brought a model into the world that others didn't.

soon try to replicate.

And that was a good thing.

So we'd like to see more attempt to do this.

The reality is we have not seen that because unfortunately the old system has a lot of incentives in place to function exactly the way that it is designed, which is

We try to, you know, as the health system is going to, you know, maximize the number of patients that correspond to the highest, you know, paying procedures and tests, et cetera.

The managed care company is going to try to process the highest number of claims, work the most efficient utilization management and prior authorization.

But left out in the middle of all of that is the patient.

And so we really wanted to build that model with the patient at the center and

You know, when I started this company, you know, now over a decade ago, that was just a dream that we could do that now serving, you know, over 10 million members.

This feels like it's possible and feels like a model others could could follow.

Well, I'll give you two that I'm really excited about that I don't think I hear other people talking about.

And again, I'm going to start with that patient, with that member and what he or she wants and needs.