Oyin Adedoyin
speaker
1,572 appearances
36 recordings
1 series
first heard Mar 2023
last heard Feb 2025
Oyin Adedoyin’s voice in public audio — every appearance, attributed to the second.
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Appearances
So in these instances, baristas have to then lean over and show the customer, OK, just hit the customize button and then hit zero and you're all good.
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Baristas and these service workers told me that for things like a black cup of coffee or a muffin or something that's already pre-made, they don't usually expect a tip.
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But for things that are a little bit more complicated to make, like a matcha latte, for example, which has gotten a lot more popular in recent years, they actually have to hand whisk those things and measure out portions.
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And they feel a little bit disappointed if they don't get a tip when they have to actually make something.
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We're also seeing these screens at convenience stores and places where you're likely to just pick up a pack of gum or a soda.
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And it's really frustrating people and agitating them because these are things that already don't cost a lot.
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So tacking on an extra dollar or more tip just feels ridiculous for customers.
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Yeah.
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Baristas have told me that they always kind of anticipate the point where customers are going to have to tip, and sometimes that'll cause them to skip the option altogether so that customers don't feel awkward, maybe if they're only getting one item or something like that.
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Other times, especially when they are serving young customers who maybe have their parents' card or are borrowing money from someone, they won't expect that person to tip.
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So it's
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In these cases, they'll maybe turn to make the order as soon as they flip that screen around just to avoid any kind of interaction.
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Yes.
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It's definitely a tense situation.
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It's not easy.
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Absolutely.
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Customers are feeling guilty because they understand that it's not the worker's fault that these screens are there.
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And this is something that I heard when I spoke with professors as well as etiquette experts on this topic, too.
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So there's a little bit of that weighing the option of should I help out this kid who's who's working behind the register or is this just not worth leaving a tip at all?
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And usually it's the worker's job to kind of decide for the customer, am I going to just skip this so that they don't have to deal with it?
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Showing 1221–1240 of 1,572 · page 62 of 79
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