Oz Pearlman

They don't care about that.

They might be cool, but so what?

What they care about is we have a line of people waiting to get seats.

They're a little annoyed.

They're on edge.

Go entertain them while they're waiting.

Someone just had to send back a steak.

It was overcooked.

you know what?

Go sweeten the deal.

Go make them happy because the next 10, 15 minutes while everyone else is eating, they're kind of low level pissed off.

Now we have this little, you know, song and dance boy head on over.

And so I realized that the language I could use for them wasn't, they're going to be amazed.

They don't care about amazed.

Every single person that leaves this restaurant today is going to walk up to you and say, what a great time they had and how they're going to come back again with friends.

Boom.

That's what they want to hear.

The manager wants to hear about sales, not about how good my tricks are.

So the more you can position yourself as a value add to the people around you and what's important to them, right?

That's what's going to open doors.