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Panos Panay

👤 Speaker
570 total appearances

Appearances Over Time

Podcast Appearances

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

I think the partnerships are unique for sure. I think it's quite different. Remember, you always go back to your phone. The information is there. It's in the app. It's not like we're doing something on the side and doing it anonymously. And, you know, you don't have the customer info, I think, is one thing. Second thing is, like, when you have those challenging, like, let's use a Thumbtack example.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

I think the partnerships are unique for sure. I think it's quite different. Remember, you always go back to your phone. The information is there. It's in the app. It's not like we're doing something on the side and doing it anonymously. And, you know, you don't have the customer info, I think, is one thing. Second thing is, like, when you have those challenging, like, let's use a Thumbtack example.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Let's stick there for a minute. If you don't have a Thumbtack account, the first time you do it, it'll just pop a QR code and say, here, connect. Authorize go. And then forever then you're going to fix things and Thumbtack's going to push you through it. There's just some simple things that you can do that makes the customer journey simple and get those connection points.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Let's stick there for a minute. If you don't have a Thumbtack account, the first time you do it, it'll just pop a QR code and say, here, connect. Authorize go. And then forever then you're going to fix things and Thumbtack's going to push you through it. There's just some simple things that you can do that makes the customer journey simple and get those connection points.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Let's stick there for a minute. If you don't have a Thumbtack account, the first time you do it, it'll just pop a QR code and say, here, connect. Authorize go. And then forever then you're going to fix things and Thumbtack's going to push you through it. There's just some simple things that you can do that makes the customer journey simple and get those connection points.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

And once you do that, which is everything, you understand this setup is everything. removing that barrier to entry. Yeah. Like, to make Alexa Plus great, like, you've got to share your contacts, you're going to want to add your photos, you're going to want to connect your service providers. You know, it's a one-time kind of low barrier to entry go, and then you're all in.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

And once you do that, which is everything, you understand this setup is everything. removing that barrier to entry. Yeah. Like, to make Alexa Plus great, like, you've got to share your contacts, you're going to want to add your photos, you're going to want to connect your service providers. You know, it's a one-time kind of low barrier to entry go, and then you're all in.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

And once you do that, which is everything, you understand this setup is everything. removing that barrier to entry. Yeah. Like, to make Alexa Plus great, like, you've got to share your contacts, you're going to want to add your photos, you're going to want to connect your service providers. You know, it's a one-time kind of low barrier to entry go, and then you're all in.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

And, you know, the partners... We don't talk about the deals with the partners or anything like that, but there's benefit on both sides. But at the end of the day, it's the right thing for the customer. I think there's a lot of partners out there that believe in that same philosophy, like let's get our customer to the end game.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

And, you know, the partners... We don't talk about the deals with the partners or anything like that, but there's benefit on both sides. But at the end of the day, it's the right thing for the customer. I think there's a lot of partners out there that believe in that same philosophy, like let's get our customer to the end game.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

And, you know, the partners... We don't talk about the deals with the partners or anything like that, but there's benefit on both sides. But at the end of the day, it's the right thing for the customer. I think there's a lot of partners out there that believe in that same philosophy, like let's get our customer to the end game.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Yeah, but you have preferences. Customers have preferences. They know what to say.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Yeah, but you have preferences. Customers have preferences. They know what to say.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Yeah, but you have preferences. Customers have preferences. They know what to say.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

What intermediary brings you the sandwich? You can't speak for the customer. But I would say they just have a choice. There will be simple ways to make it clear to the customer what they want.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

What intermediary brings you the sandwich? You can't speak for the customer. But I would say they just have a choice. There will be simple ways to make it clear to the customer what they want.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

What intermediary brings you the sandwich? You can't speak for the customer. But I would say they just have a choice. There will be simple ways to make it clear to the customer what they want.

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Just think it's right. Yeah. It's their business. And so we're seeing a lot of participation. People are all, like, there's a lot of partners. Yeah. And they're excited from what I see. Not all, you know, I mean, I can't speak for all of them, so it's hard to, I'm not trying to talk in absolutes. But you have this moment where you're like, the promise of Alexa's here, Ambient's here, right?

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Just think it's right. Yeah. It's their business. And so we're seeing a lot of participation. People are all, like, there's a lot of partners. Yeah. And they're excited from what I see. Not all, you know, I mean, I can't speak for all of them, so it's hard to, I'm not trying to talk in absolutes. But you have this moment where you're like, the promise of Alexa's here, Ambient's here, right?

Decoder with Nilay Patel
Amazon’s Panos Panay on the long road to Alexa’s AI overhaul

Just think it's right. Yeah. It's their business. And so we're seeing a lot of participation. People are all, like, there's a lot of partners. Yeah. And they're excited from what I see. Not all, you know, I mean, I can't speak for all of them, so it's hard to, I'm not trying to talk in absolutes. But you have this moment where you're like, the promise of Alexa's here, Ambient's here, right?