Paul Mencel
speaker
2,431 appearances
11 recordings
1 series
first heard May 2026
last heard 10 Aug
Paul Mencel’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 11 in all, peaking in Jul 2026 with 4.
Appearances
dropped a few pieces, they broke a few pieces.
And what's happening is it's now cycling back to us, even though it's like a third party company.
And our customers know that it's still coming back to like, we got an email the other day that was like, hey, actually, you know, I'm really excited for the table.
I really love the table.
But I don't know if I want to wait for this repair to be done.
Can you just give me like a refund on it?
And that's killing me because the product we couldn't have solved this problem.
And so when I started the company, we used to deliver everything by hand.
And to me, that was such a special part of the process.
That was the X factor that I think a lot of people aren't really doing very well and a place for us to improve on.
So we then needed to expand.
So we tried to find a white glove delivery company.
So right now we're going back to the drawing board, figuring out, hey, how do we improve this experience again?
How do we make this a huge part of what we do at Philadelphia Table Company?
And like I talked about in the last podcast, how is your level of craft shown throughout the entire process?
Everything from
If you're dropping the ball in any one of those buckets or any one of those spots, it's ruining the entire name of the brand or the company or whatever it is that you're trying to build.
And I think sometimes we get so focused on building the product that we forget to ask ourselves, what are the intangible things?
What are the things that are outside of it?
And what are the things that other people aren't doing or aren't willing to do?
Showing 421–440 of 2,431 · page 22 of 122
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