Penelope Chilvers
speaker
500 appearances
1 recordings
1 series
first heard Feb 2026
last heard 2 Feb
Penelope Chilvers’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Feb 2026 with 1.
Appearances
informing our customers more about it and
getting our team from top to bottom, whether it's talking to the customers or on the website.
I think it's educating our customers about those assets that we have is the challenge.
We don't do it well enough.
I think we just need to be more informative all the time and probably have... I mean, if I could take every member of the team to a factory to show them how things are made, wouldn't that be a wonderful thing?
Maybe I should.
I cannot imagine how bigger businesses than myself, you know, manage to live and breathe a brand or...
an ethos.
I find it such a challenge and we're only 50 people.
I don't know if they have more workshops than we do work.
It is, yes.
Yes, it is too close to me to see that.
I know what I like and I know what I don't like and I know what's us and I know what we stand for.
But I work so hard within it that I don't have time possibly to teach that.
I think actually, if everyone worked on the shop floor, we did that for a while, got every member of the team to work on the shop floor.
That's a great thing because you learn from your customers.
Yes, you learn so much from your customers.
Yes.
They're every day, aren't they?
It's whether you're hiring the right staff.
Showing 461–480 of 500 · page 24 of 25
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