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Pete Lampson

๐Ÿ‘ค Speaker
275 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

I'll say a low twenties, but I'm kind of guessing.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

So we've got, I'll say again, I can't give you, I mean, I would give you exact numbers.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

I just don't know them off the top of my head.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

I'll say we've got probably a

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

12 or 13 inside sales reps.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

And they're broken across our direct and indirect teams.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

So their, their, their day to day activities are a little bit different, but our, with our direct team, it's entirely an inbound model.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

So our marketing team is driving customers,

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

to Jazz HR where they can do a number of things.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

They can download a white paper, they can participate in a webinar, they can watch videos, but ultimately what we really hope they will migrate towards is beginning a free trial or request a product demonstration.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

And that's when our sales team really leans in.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

And we have found that with the addition of a sales team that the lift in conversion rate more than covers the investment we're making in those sales staff.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

And on top of it, our north star is customer lifetime value.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

So if we look at the expense of a sales team, of a quota-carrying sales team, to bring in a customer who's going to stay with us for 10 years-ish on average,

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

With that through that lens, it's more than worth the investment.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

We don't look at it purely as the revenue we bring at the time of the initial sale because our retention metrics are such that people tend to stick with us for a long time.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

So the math works.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

Ash, actually a little, our net retention now is about 0.8% per month.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

We're sub 1% net churn per month.

SaaS Interviews with CEOs, Startups, Founders
PE Just Ate JazzHR, Here are their metrics 1 year ago

So for on a gross basis,