Pete Lampson
๐ค SpeakerAppearances Over Time
Podcast Appearances
Our gross churn right now is still at about that 12% number.
And our net is 1% per month, a little over 1% per month.
And I mean, we're in the 1.2s generally.
And then our net is when we, because of expansion revenue, which we define as both add-on sales and upgrades, is where it drops down below 1%.
Net negative churn is, of course, the holy grail for SaaS companies.
Easy to say, hard to do in the SMB market, as you suggested.
So I hope so.
Certainly, that's what we keep marching towards as best we can.
We continue to make progress towards it.
I don't know if we'll get there or not, but every tenth of a point of progress we make adds value to the company and to our customers.
So I hope we can get there, but even if we don't, it is an effort worth pursuing because even if we get halfway there from where we are now, we're better off.
Well, my favorite hasn't changed.
I think it's still the hard thing about hard things.
I'll say Dave Maffi with Akumina.
Married.
57.
57.
I'll say push yourself harder.
Now, we run the business at cashflow breakeven.
We could be cashflow positive if we chose to, but we plow everything we can back into the business to drive additional growth.