Peter Friedman

People are gathering at recovery centers to fill out FEMA paperwork and learn about any other benefits they might be eligible for. Peter Friedman and his wife are here. He says they escaped their home just in time. Now it's gone.

People are gathering at recovery centers to fill out FEMA paperwork and learn about any other benefits they might be eligible for. Peter Friedman and his wife are here. He says they escaped their home just in time. Now it's gone.

Friedman says moving forward, he worries about older people like himself and his wife who lost everything.

Friedman says moving forward, he worries about older people like himself and his wife who lost everything.

Oh gosh.

Well, it's kind of the same thing, but really LiveWorld.

Okay.

So tell us.

When you're the founder manager, you know, you live and breathe it.

Okay.

LiveWorld is a social customer experience company that makes a conversation management SaaS platform and provide services to manage customer conversations for large brands and social media and messaging.

Brands like Walmart and American Express and Pfizer and things like that.

And we make money through licensing them the software to use, providing them the online agents to use it, and consulting services, a strategy in their entire approach to social media and messaging.

It's both.

I mean, the actual revenue numbers vary.

And most of our clients buy a package.

So how you break out the software and the services is kind of arbitrary.

Well, there's actually three different businesses in there.

There's the SaaS, which typically is going to have 80%, 90% margins.

There is the workforce agents, which typically has 70 something percent margins.