Phil Liu

So there's a lot of people trying the product.

And some of those will churn, and that's a good thing, right?

Because we cannot be a solution for everyone.

So if I only look at churn, it's not really the real picture because the one people I want to serve, those people do not churn.

And that's you have through conversation, right?

I would say even six months ago, I would have said, I'm not sure I'm even product fit.

I'm not even sure.

Right now, we're starting to feel we're at that point because the conversation we have, the range of people that are really, really satisfied and loving it

is larger.

Like, I would say like a year ago, it was like, I'm not sure, like some really love us, some hate us, right?

But right now, like that range has expanded.

And I feel like the conversation I have is mostly like people really satisfied with it, as opposed to a year ago.

If I just look at the data, I never really feel that I could have a real definitive answer.

It's like, oh, trend rate, but I don't know, right?

Actually, I don't know.

Yep.

No.

So sometimes if you're, if you're building something like you're building it, it's, it's, you know, the best, the best way for you to collect data is just have your ear on the ground and be talking to customers.

And there's nothing wrong with that.

Talk to me about, look, most SaaS companies are not profitable.