Phil Liu

What's your term look like?

You can help me here.

I don't know if we have a good one.

I think it's like, if I look at Stripe, because I don't know, like the Stripe dashboard, it's around like, it depends.

Virus visits between 3% to 4% per month for Stripe dashboard.

So is it per month or per year?

Okay, so you're not sure if your churn is 3% a month or 36% for the year.

Exactly.

Like I said, we do not focus on any of those things.

We only focus on customer support.

Yeah, but the lagging indicator of great customer support and customer love is do they stick with you?

So you can still focus on customers loving you and the way you measure that as an MPS for our churn, right?

How do you measure if you're doing a good job there?

We don't look at data.

Actually, that's the simple, strangest answer I can, like, honest answer.

It's like we don't really look at data.

It's just the feeling of our customer.

And I know churn is low.

And look, when you're a company like us, the product is email.

Everyone can use email.