Philip Kelly

Absolutely, Craig.

It's been a very interesting time.

And I guess in 2020, we had a lockdown of sorts, it appears now, compared to the length of time I guess we've

We've been locked down this year, and it probably took us all a little bit by surprise, certainly the length of time that we would spend in that environment.

And I guess it's a case of we got a dress rehearsal of sorts last year.

And in many ways, it was getting back into the memory bank, I guess, to ensure that we approach this in the best possible way.

Yeah, look, certainly I think COVID has changed a lot in our industry.

And so it has been, I guess, disrupted more in a traditional sense.

But I guess we are constantly evolving.

You know, I know when I started in real estate, the consumer had very little, I guess, control of the situation and would often, you know, would be physically walking into the office and entirely guided by, I guess, the, you know, many ways the experience they would have with the agent.

The consumers have had a lot more, I guess, ability to get a real sense of marketplaces and such and agents and methods of sale as the internet's obviously become more and more prominent and then through social media and the like.

And I think with the changes in the lockdown, the major impact on our industry has been around

technology, bridging the gap for that face-to-face contact.

And fortunately, it has done so very effectively, I think in part because we live in an environment where everyone's, I guess, far more comfortable in the, I guess, a technical space.

And so it's allowed us, we haven't faced as an industry, I guess, we've had to adapt to

But we haven't had the level of disruption, I guess, that many other industries, thinking of retail and the like, will have experienced.

And one of the, I guess, one of the keys and

One of the interesting conversations that we often have inside our business is, I guess, looking at what we've actually taken over this period.

I'm not certain of the origin of this quote.

I think it may have been Teddy Roosevelt, but the, you know, never wasting a crisis.