Professor Alison Wood Brooks

So I had about probably about 20 minutes.

I'll put this on the screen for anyone that can see the video.

Also, I'll link it below.

What does informational mean in this context?

So having fun, I can see, is in the bottom right quadrant.

Having fun, yes.

Because it's not about huge informational exchange.

That's right.

But it is about connections.

That's right.

Apologize, which is high relational and not very high on informational.

Because I didn't have a lot to say.

It was just very simply about letting her know that I was sorry.

And I didn't have a big explanation or a bunch of excuses or justifications.

It was just, listen, I fucked up.

Yeah, I get it.

Is there a point where you can apologize too much?

And going into those difficult conversations, is there anything one needs to do to prepare?

Because our lives are full of difficult conversations and actually it's the avoidance of them that ends up messing up our lives the most.

So when you think about difficult conversations that we all have to have with difficult people,