Rachel Wolfe
speaker
900 appearances
20 recordings
1 series
first heard Mar 2022
last heard May 2024
Rachel Wolfe’s voice in public audio — every appearance, attributed to the second.
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Appearances
People aren't able to adequately comparison shop when fees are involved.
Since it's not an upfront price, they aren't able to shop around as effectively because they don't know how much something is actually going to cost.
It's the surprise element that feels really unfair and that the Biden administration has been cracking down on, among others, legislation that
has passed the state Senate in New York and Illinois.
California recently ruled that its fee ban applied to restaurants.
This issue is really gaining a lot of attention because it's not only something that makes people mad, but it's also seen as perhaps a predatory practice.
up in almost every industry.
These are no longer just at restaurants, although that's one area that they are very prevalent.
They're also popping up when you try to ship a package.
They're at your hair salon.
One person told me about a $5 hair washing fee that her stylist now charges.
She asked if she could wash her hair herself or they could just spritz her down.
And they said, nope, it's a mandatory fee.
And so her argument was if it's a mandatory fee, it's not a $40 haircut.
It's a $45 haircut.
They're all over the place at hotels with resort fees, early check-in fees, you name it.
And they've thought of the type of fee.
It's not that people want less transparency.
It's that they feel nickel and dimed.
It's that they feel like they shouldn't have to pay more for a tablespoon of shampoo.
Showing 41–60 of 900 · page 3 of 45
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