Rachel Wolfe

speaker

900 appearances 20 recordings 1 series first heard Mar 2022 last heard May 2024

Rachel Wolfe’s voice in public audio — every appearance, attributed to the second.

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Appearances

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WSJ Your Money Briefing · Consumers Are Clicking ‘Cancel’ on Subscriptions · 12 Apr 2023 podcast

classes, but a new proposal from the Federal Trade Commission could make it even simpler to break up with your subscriptions. matched

The Consumer Watchdog actually wants to require merchants to allow for online cancellation and to get consent before presenting customers with retention offers. matched

Some companies are shifting their business model to meet changing consumer feelings about subscriptions. matched

BarkBox, which provides a monthly package of dog treats and toys, is one of them. matched

The company recently laid off 12% of its staff and said it would invest more in non-subscription products, including treats and other consumables, after weaker-than-predicted earnings. matched

HelloFresh, a grocery delivery service, also expects its number of active customers to decline in the first half of 2023 after dropping to 7.1 million in the fourth quarter of 2022 from 8 million in the third quarter. matched

So you can see that these companies are trying new things. matched

They had been on a subscription high for so long. matched

There was a real subscription mania. matched

Now consumers aren't just willing to keep subscribing and not looking at their bills. matched

They're thinking harder and realizing that they may not actually need these things. matched

Thanks so much for having me. matched

WSJ Your Money Briefing · Americans Have Inflation Fatigue, and They’re Splurging · 27 Jan 2023 podcast

They still have a job and want to feel like they live a good life.

So they're splurging on these more expensive items in order to feel like they still have an income.

Thanks so much for having me.

people have had to make all sorts of budgeting micro decisions.

So they're not only cutting back, they're not only perhaps going on fewer vacations, buying less fun items at the grocery store, but they're also trading down, buying cheaper products than they used to, switching to generic versions of brands that they've bought their whole lives or even switching to shopping at, say, the dollar store for groceries

grocery items and household goods that they used to always buy at CVS or the grocery store.

So some are calling this revenge inflation spending, which is basically... No, wait, hold on, hold on.

People do feel like they have a score to settle with inflation.

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