Rahul Vohra

They're so invested by this point.

And then I would watch them use the product for an hour or two.

how much time that would give me.

And if you haven't done this, please do this.

And please never stop doing it because even with a mature product, it is incredible how much you will see that maybe even your product engineers or your PMs won't see or your designers.

Like you as the founder or you as the CEO are going to see everything.

You'll just see every single problem and write them all down

bring them back to the team.

And what I did is I said to the team, because they were pushing me to grow faster, right?

The team wants to grow as fast as possible.

I was always the go slow guy.

And I said, no, we're not going to onboard anyone else until we fix these issues.

And they say, why?

And I said, well, every user has bug fatigue in the sense that they might tell you one bug, they might tell you two or three.

You think they're going to tell you 10 or 20 or 30?

Hell no.

You think we have less bugs than that?

Hell no, we do.

So the only way we'll find out about them is if we do the grind and we turn the spigot on very slowly to polish this thing.

Like, we just have to keep on doing this polish.