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Raj Agarwal

๐Ÿ‘ค Speaker
121 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

So yeah, you know, beginning of 2009, I left my job at Bain on August 31st, 2008.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

That's a cushy salary to give up.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

It was, and it felt like still the right thing to do based on the investor interest we had.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

But 15 days later, Lehman Brothers collapsed.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

And so what went from a, hey, we can raise money easily, went to almost two years of bootstrapping the company.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

But it was the best thing that could have happened to us because the companies that did raise money before then โ€“

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

all had to shoot off into the wrong direction, trying to grow fast, and most of them tried to become ad networks.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

For us, we were forced to work closely with our customers, figure out what they really wanted.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

And at that time, it was deep insight about what was working within their mobile apps, how to grow that audience.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

And it was in 2012 that we expanded from being primarily analytics to adding this engagement layer

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

So we could use that data to create these more engaging experiences with end users through all these new mobile communication channels.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

That's exactly right.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

Now, in some cases, there will be demo data that helps us give you a better experience.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

So if we know something more about you, we might cater push notification to you.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

As an example, customers include ESPN and Weather Channel.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

And we'll use data like your favorite sports team or your location to give you targeted messaging that you're going to actually want to receive and that's going to help you.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

Correct.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

We've raised capital.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

So we raised a couple of angel rounds, uh, 2010, 2011.

SaaS Interviews with CEOs, Startups, Founders
1054 We Cut Our Customer Base In Half But Grew Revenue to $30m

Uh, our first venture round was in 2012.