Raj Sheth
👤 SpeakerAppearances Over Time
Podcast Appearances
So on the annual plans, churn is less than 1%.
Well, but I'm still carrying more than 1,500 customers on the little monthly plans.
So I track both the churns.
Remember, like for the first four and a half, five years, I had completely that self-serve business.
Only, only.
You see it on our pricing page as well, yes.
Less than 1%.
That's monthly cumulative.
So we just did this math last quarter.
Year over year, we had like 90%, 89% that we retained, 89% of the customers.
Again, sorry, the 89% again is on a total level, including the monthly guys.
I know, but we feel bad about it.
It's not a great business concept.
Some of these people have been with us for five years.
It's a snow plowing service in upstate New York, a church in Texas.
I don't want to do that to them.
A lot of people have given me advice that,
you're stupid.
You don't have any expansion revenue on them either.
It's static.