Rick Andrews

They're different, right?

Like one is like eight and the other is like 6.5 or whatever, right?

But it's all in the tone.

And I think like, my understanding is that a lot of doctors get trained kind of like how salespeople get trained sometimes where it's like, here's the like,

The things you're going to say, and then depending on what they answer, you're going to go down this pathway or this pathway, where it's like, I'm asking you these 12 questions right in a row.

And so I might hear the actual answers you give, but if I'm in my head thinking about what the next question is, I now may be missing some of the little human things, which is ultimately like...

Sometimes when I go to the doctor, I don't just want information about what is wrong with me, but I want someone to tell me that I'm going to be okay.

You know what I mean?

Which is an emotional need that is not a medical one.

And you're not going to pick up on that in the symptoms that I present.

You're going to pick up on that in noticing my body language and my facial expressions and my tone of voice.

A lot of what we start with is just warming up, do a little name game, get to know each other, have a little fun, some group exercises, just so people can feel like, oh, this is actually not so hard and we're doing it.

There's a yes and exercise that I often use in these workshops at companies and in level one in prep class.

It's called Alibine.

Do you remember this game, Chris?

Remind me.

OK, it's great.

So the setup is like I'm the facilitator.

I am a parent.

And then we get two people up and they are my teenage children who are siblings.