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Rob Fuggetta

๐Ÿ‘ค Speaker
246 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And we also do things with charitable contributions as well.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

We're starting work with a company called Eating Recovery Center, which manages and operates a handful of recovery centers for people who suffer from eating disorders.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And the advocates and ambassadors for Eating Recovery Center will actually earn karma points.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And those karma points are going to be translated into donations to charity.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

So, I mean, first and fundamentally, you have to feel like, you know, you are genuinely enthusiastic about, you know, you've had a great experience with a product or a service or a brand.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

You want to tell your friends about that.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

No, we don't do that.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

No, we work with actual owners or users of that product or service.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Yeah, and then that's something that I think distinguishes Zubrin's if you look broadly in the advocacy and influencer marketing space is that we work with people who actually own the product or have used the service.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And you know, in some cases, Nathan, these product owners know more about the products than the company marketing them.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

I'm not trying to diss the companies here.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

It's just that these advocates and evangelists

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

um, are, they live at the product every day.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

They know the ins and outs of them.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

They know the strengths and weaknesses of them.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

They really understand them.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And also they know who in their social network would benefit from that product or service.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Would you say, Oh my, I mean, okay.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

If you go across, uh,

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

You know, millions, you know, millions that I mean, we have large advocate armies for these brands.