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Rob Fuggetta

๐Ÿ‘ค Speaker
246 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Just to give you an example for one brand alone, Intuit QuickBooks.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

We have marshaled an army of over 250,000 QuickBooks advocates.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

That's for one.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Yeah, so, well, if they're a part of a community that we host, we define an engaged advocate by they've taken at least one action in the last 90 days.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Yeah, an action can be content creation, content sharing, sharing an offer, any of those things and more.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Yeah, you know, we've done a little of that.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

But keep in mind, Nathan, that these advocates belong to the brands, right?

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

So they're not part of a Zubrin's advocate network.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

They're part of a Neato robotics advocate as part of the Neato network.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And so, you know, we respect that relationship that they have with the brands.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And in some cases, brands have expressed some interest in that.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And in many cases, they view this as their own marketing department or marketing army.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

And they feel better about handling it that way.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Well, we've had a really high retention rate.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Yeah, I mean, it's, well, when it comes to customers, once they move out of the campaign basis and they go to an ongoing program, the retention rate for those customers is over 80%.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Annually?

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Annually.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Annually.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Right.

SaaS Interviews with CEOs, Startups, Founders
1177 Then Turn Your Customers into Advocates, North of $12m in ARR

Now, if they're just doing a campaign and there are a number of brands that will, you know, kind of.