Rob Scott
speaker
95 appearances
2 recordings
1 series
first heard Jun 2026
last heard 10 Jun
Rob Scott’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in Jun 2026 with 2.
Appearances
We've also launched a similar program within Kmart called Joy, which actually enables customers to interpose apparel onto pictures of their body and so forth.
which is a really great way of shopping virtually.
We've also given our team tools to access the vast amount of data and insight, which essentially lets them do their job more effectively.
So they're just two examples that we're really seeing good outcomes for our business.
I'm sorry you say that I can't say both.
Look, the reality is that the way we think about it is that customers, we want customers to be able to engage with us in the way that suits them.
If they want to shop online, click and collect, come to our stores for the great service we have in stores, that's great.
Through large language models and agentic commerce, customers can now engage with retailers in a really sophisticated conversational way through digital tools, through agentic commerce.
So if we can do that well, we'll obviously grow our revenues.
So this will be a revenue driver.
The other point is that, as you know, particularly in Australia, inflation is a problem.
Cost of doing business is a problem.
Regulation is a challenge as well.
So costs of doing business continue to go up and up and up.
If we want to find ways to be more efficient as a business in order to keep our prices lower for customers,
then we really have to embrace these new technologies.
So the more we embrace these technologies, the more we can drive efficiency, help our teams elevate their roles, and by being more efficient, keeping our prices low, we can be a more successful business.
That's correct.
Well, look, we still see that there's a lot of opportunity for Bunnings to grow and expand their addressable market.
And if you step back and say, well, why is it and how is it that Bunnings is expanding their addressable market?
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