Rob Walling

in your web app and one or two of them are white labeled, I mean, I could see someone probably saying, well, I'm going to buy it and rewrite those custom, right? But if five of your 10 are white labeled and it's some pretty complicated piece of functionality, then someone thinks, well, I want to buy it and rewrite those, but that's a ton of work. So they probably factor that in. So

in your web app and one or two of them are white labeled, I mean, I could see someone probably saying, well, I'm going to buy it and rewrite those custom, right? But if five of your 10 are white labeled and it's some pretty complicated piece of functionality, then someone thinks, well, I want to buy it and rewrite those, but that's a ton of work. So they probably factor that in. So

The answer there is kind of maybe it really depends on the extent of it, how hard it would be to recreate that functionality and whether there have been any issues at all with the white-labeled components to date. So thanks for that question, Craig. I really do appreciate you writing in with it because it's one that we haven't heard on the show before.

The answer there is kind of maybe it really depends on the extent of it, how hard it would be to recreate that functionality and whether there have been any issues at all with the white-labeled components to date. So thanks for that question, Craig. I really do appreciate you writing in with it because it's one that we haven't heard on the show before.

My next question is from Ian, and Ian was kind enough to send in a question, and then they kind of answered their own question a couple weeks later. So let's listen to his first voicemail, which was a question about a VoIP system, as well as a way to get to his SaaS metrics.

My next question is from Ian, and Ian was kind enough to send in a question, and then they kind of answered their own question a couple weeks later. So let's listen to his first voicemail, which was a question about a VoIP system, as well as a way to get to his SaaS metrics.

So when I heard this question, I thought to myself, hey, that's a pretty cool niche and congrats on getting to a million ARR in such a small, what I would consider a small market. It's not huge, but that's great. The things that came to mind when Ian asked this question, and then I'll let Ian answer his own question with the solutions he went with.

So when I heard this question, I thought to myself, hey, that's a pretty cool niche and congrats on getting to a million ARR in such a small, what I would consider a small market. It's not huge, but that's great. The things that came to mind when Ian asked this question, and then I'll let Ian answer his own question with the solutions he went with.

When I think of like a VoIP solution to centralize all the phone numbers, I think of OpenPhone or Grasshopper. Now Grasshopper's older school, it's been around for what, 10, 15 years. But OpenPhone, I know a lot of startups that use it. And then for in-depth SaaS metrics, if you're using Stripe, I would be using one of three. ProfitWell, ChartMogul, or BearMetrics. Those are the most popular.

When I think of like a VoIP solution to centralize all the phone numbers, I think of OpenPhone or Grasshopper. Now Grasshopper's older school, it's been around for what, 10, 15 years. But OpenPhone, I know a lot of startups that use it. And then for in-depth SaaS metrics, if you're using Stripe, I would be using one of three. ProfitWell, ChartMogul, or BearMetrics. Those are the most popular.

We see it across TinySeed and MicroConf companies, but those were the things that came to mind. And then for CRM, so I don't know, you know, I think of like Close.com that integrates outbound VoIP with CRM functionality, but I don't know. I don't know if they do inbound. I would guess not. And so I was thinking that these are three different tools, right?

We see it across TinySeed and MicroConf companies, but those were the things that came to mind. And then for CRM, so I don't know, you know, I think of like Close.com that integrates outbound VoIP with CRM functionality, but I don't know. I don't know if they do inbound. I would guess not. And so I was thinking that these are three different tools, right?

These are not, there's no one tool that does all of what Ian has asked for, but to have inbound VoIP, to have CRM separately. Well, I'm like, okay, well, Pipedrive and Close and ActiveCampaign, since you're already using ActiveCampaign, I've heard their CRM functionality is not the worst. And so maybe that's a piece I would use. And then, of course, SaaS metrics I already weighed in on.

These are not, there's no one tool that does all of what Ian has asked for, but to have inbound VoIP, to have CRM separately. Well, I'm like, okay, well, Pipedrive and Close and ActiveCampaign, since you're already using ActiveCampaign, I've heard their CRM functionality is not the worst. And so maybe that's a piece I would use. And then, of course, SaaS metrics I already weighed in on.

So with that, let's cut to the chase and hear what Ian decided to go with.

So with that, let's cut to the chase and hear what Ian decided to go with.

So obviously, thanks for weighing in on that, Ian. I didn't know that Zoom had any type of VoIP functionality. So that's really interesting. And it's less than RingCentral, which is yet another one of these phone centralization platforms. And then Ian did wind up going with ActiveCampaign, which is cool. And I'm not sure if they're using Stripe.

So obviously, thanks for weighing in on that, Ian. I didn't know that Zoom had any type of VoIP functionality. So that's really interesting. And it's less than RingCentral, which is yet another one of these phone centralization platforms. And then Ian did wind up going with ActiveCampaign, which is cool. And I'm not sure if they're using Stripe.

And so the solutions that I suggested may be a little trickier to get to. But with that, you've heard both my and Ian's take on this question. So thanks for writing in, Ian. If you want to invest in founders, you can do so through my world-class accelerator and venture fund, TinySeed.

And so the solutions that I suggested may be a little trickier to get to. But with that, you've heard both my and Ian's take on this question. So thanks for writing in, Ian. If you want to invest in founders, you can do so through my world-class accelerator and venture fund, TinySeed.