Rob Walling

And I had a hundred emails sent into me from people who were canceling. And then I had a bunch of conversations and I remember saying, this was our conclusion. And boy, does it seem obvious and brilliant in retrospect. But I had very little confidence. I mean, I was like a 40% out of 100 of like, maybe this is the right thing, question mark.

And I had a hundred emails sent into me from people who were canceling. And then I had a bunch of conversations and I remember saying, this was our conclusion. And boy, does it seem obvious and brilliant in retrospect. But I had very little confidence. I mean, I was like a 40% out of 100 of like, maybe this is the right thing, question mark.

Do you feel similar to how I've just described or do you feel like you have a higher level of certainty than that?

Do you feel similar to how I've just described or do you feel like you have a higher level of certainty than that?

In our previous episode, Colleen mentioned a red flag. Her original idea didn't have any competition. It's one of the main reasons she made such a big pivot. So I wanted to know, this new idea, does it have competitors? Have other companies already tried this idea? And if so, what is Hello Query going to do differently?

In our previous episode, Colleen mentioned a red flag. Her original idea didn't have any competition. It's one of the main reasons she made such a big pivot. So I wanted to know, this new idea, does it have competitors? Have other companies already tried this idea? And if so, what is Hello Query going to do differently?

And so given that reporting is usually... I will say, not that it's not important, but I remember that being a big pain in my ass. So it's like reports are almost a necessary evil have been in my experience. And so I think that's what you're saying is that's why it's not a core feature in essence.

And so given that reporting is usually... I will say, not that it's not important, but I remember that being a big pain in my ass. So it's like reports are almost a necessary evil have been in my experience. And so I think that's what you're saying is that's why it's not a core feature in essence.

It's a core feature because customers want it, but it's not something that as a product team, I typically want to be building.

It's a core feature because customers want it, but it's not something that as a product team, I typically want to be building.

Absolutely. Yeah. I believe we talked either offline or maybe on this, this podcast about some issues you were running into when this was still an embeddable component, but then it's like, well, I got to tweak the styles because it has to match the app because they have customers using it. How do you get around that with this?

Absolutely. Yeah. I believe we talked either offline or maybe on this, this podcast about some issues you were running into when this was still an embeddable component, but then it's like, well, I got to tweak the styles because it has to match the app because they have customers using it. How do you get around that with this?

That's a nice attitude to have for a V1. I hope so. To know what you can say yes and no to because that is often the hardest thing to know is what do we build into this first version because it needs to be not very buggy and it needs to look pretty good.

That's a nice attitude to have for a V1. I hope so. To know what you can say yes and no to because that is often the hardest thing to know is what do we build into this first version because it needs to be not very buggy and it needs to look pretty good.

And so folks who need it desperately haven't had an issue then with the fact that the fonts and the spacing and the whatever else may not exactly match our UX paradigm.

And so folks who need it desperately haven't had an issue then with the fact that the fonts and the spacing and the whatever else may not exactly match our UX paradigm.

These customer interviews are key for Hello Query's future. I asked Colleen for some insight into how she's preparing for these conversations and if her approach is changing over time.

These customer interviews are key for Hello Query's future. I asked Colleen for some insight into how she's preparing for these conversations and if her approach is changing over time.

I think a question a lot of folks listening will have is how did you find these 20 people?

I think a question a lot of folks listening will have is how did you find these 20 people?