Robert Glazer

There were some companies that did massive layoffs in customer support and whatever because they thought they were going to automate it all with AI.

And it made a mess, and they ended up hiring back the customer support team.

I've seen a few high-profile cases.

A lot of companies fired people and have hired people back after that.

There were some companies that did massive layoffs in customer support and whatever because they thought they were going to automate it all with AI.

So I had two of these.

I had one that probably did change the trajectory of our company.

And it was like a fifth grade graduation.

And it made a mess, and they ended up hiring back the customer support team.

And, you know, kids have a graduation like every year now.

I've seen a few high-profile cases.

And I decided to miss it.

And maybe I was a little selfish at the time, but that decision got us our first marquee client and probably led to 10 others over the next few years.

But I made one solid promise, which was through all three of my kids who are all now teenagers, but was I was never going to miss a birthday.

So I had two of these.

I had one that probably did change the trajectory of our company.

And it was like a fifth grade graduation.

So I never missed a birthday.

And, you know, kids have a graduation like every year now.

And that was sort of a hard and fast rule around that.