Robert Glazer

We got screwed by the partner.

We got screwed by the client.

They're just not even looking at what they did wrong or what they could do better last time.

Physical and emotional is, again, are we creating an environment that lets people maintain good physical and emotional capacity?

And so that's something you either allow in your organization or you don't allow in your organization.

Are we destroying it?

Are we burning people out?

How do we create an environment that is about results, is not about hours worked, and that, again, doesn't burn people out?

And then emotional capacity in the workplace, a big degree of that is psychological safety, right?

Are we creating a workplace that is psychologically safe?

Are we getting teams that focus on the things that are vulnerable, that are talking to their team, and that focus on

the pieces that they control and not the pieces they don't control.

And look, we see this a lot.

You've probably seen this in organizations.

And I think this gets fostered by leadership.

There are sales teams.

They've never lost a deal that was their fault, right?

And this gets permitted.

We got screwed by the partner.

We got screwed by the client.