Robert Glazer

One of the things you should never do is tell someone they are something or they aren't something.

And then what was the result?

What was the outcome?

And why does the outcome matter for you?

I've talked to people who are five and 10 years later still have PTSD from being told they weren't strategic or they weren't funny.

this happened on the call today.

And I think you really want to fix this because you're going to lose the sale or people aren't going to want to work with you or, you know, and not have it be sort of about me.

Strategic is a perfect one.

telling someone they're not strategic doesn't feel like something they can fix.

So that's the giving.

On the receiving side, particularly upward feedback,

Explaining to them, hey, in the report to the client there, these are the places where more strategic insight was.

The first time you're not receptive to feedback, it'll be the last time you get it and people will just go tell everyone else, not you.

Now, it may be true that they're not strategic, but if you're trying to give feedback, you need to explain what strategy looks like and examples of how they can improve it.

So I think you have to make it clear that your door is open and you're always willing to feedback.

You have to just shut up and listen.

If you try to formulate your response as the person is talking, they can tell you're not listening.

So,

It should always be depersonalized.

Just like in parenting, you should never tell someone they're smart or not smart.