Robert Glazer

You just have to listen.

Even if you don't agree with it, you just have to listen.

You should say something they did was smart or something they did was not smart.

And then you have to thank the person.

And then you can take your time to reflect.

And one of the frameworks I like is really simple, SBO, situation, behavior, outcome.

You can act on it.

You can follow up or not.

But doing those three things like my doors open, just listen and thank them means that people will come and share things with you.

What happened?

What did you do?

And then what was the result?

What was the outcome?

And why does the outcome matter for you?

this happened on the call today.

Otherwise, they won't.

And I think you really want to fix this because you're going to lose the sale or people aren't going to want to work with you or, you know, and not have it be sort of about me.

And I would much rather have someone tell me a problem to my face than tell everyone else about it.

So that's the giving.

On the receiving side, particularly upward feedback,