Robert Glazer

The first time you're not receptive to feedback, it'll be the last time you get it and people will just go tell everyone else, you know, not you.

Yeah, that person feels heard.

So I think you have to make it clear that your door is open and you're always willing to feedback.

They don't feel like you're fighting with them and arguing with it.

You have to just shut up and listen.

So you just have to, again, eat the key, swallow it and just listen to it.

If you try to formulate your response as the person is talking, they can tell you're not listening.

You just have to listen.

Even if you don't agree with it, you just have to listen.

And then you have to thank the person.

And then you can take your time to reflect.

You can act on it.

You can follow up or not.

But doing those three things, like my doors open, just listen and thank them, means that people will come and share things with you.

Otherwise, they won't.

And I would much rather have someone tell me a problem to my face than tell everyone else about it.

It's actually a worse practice.

And our training around this, where we model fake conversations, where boys have to sit down and they only know one side of the story and not the other side, and you watch what happens, you see how poor it is.

Because how many conversations has someone told you about where like, yep, I talked to the pala, I gave her her warning, she understands.

Yeah, that person feels heard.