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Robin Mellstrand

๐Ÿ‘ค Speaker
155 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

So we raised it over two years, two times just from the current owners.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

First end of 2015 and then a smaller amount again this year.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

No, current owners.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

So we had, I believe, 6% churn in total last year.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

Yeah, I think we're at 100.5%.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

We are 27 people right now.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

That's an interesting question because we didn't even have the opportunity to upsell until like four months ago.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

So that MRR is purely based on the organic growth of the industry.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

Because our pricing model was purely based on volume before.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

You basically get every feature we had to a fixed price depending on volume.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

But then we changed that four months ago and we are right now trying to implement Upsell, handled by the customer success team and the sales team.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

So that obviously depends a lot month of month, depending on how many salespeople we have currently and how many of them are ramped.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

But on average, we are looking at a CAC PP of 10.9 months.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

So we are on average last year, we paid $20,000 to acquire a customer.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

More or less.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

So depending on how you count the lifetime value, if you just look at our growth churn, our lifetime value is like $400,000 per client, right?

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

So we don't know what the actual lifetime value is.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

If you just look at the 7% yearly churn, that gives you a really fun number.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

But if that corresponds to the truth, we're not sure yet.

SaaS Interviews with CEOs, Startups, Founders
1123 Ecommerce Brands Pay Him $3m To Increase Average Cart Value 12%+

Exactly.