Ron Johnson

speaker

626 appearances 1 recordings 1 series first heard Jun 2026 last heard 30 Jun

Ron Johnson’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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Banking Transformed with Jim Marous · What the Apple Store Can Teach Retail Bankers · 30 Jun 2026 podcast

Yeah, probably the same people.

And then the genius bars where we uh restored relationships when things were broken, like we talked about moment earned trust, we had a place to do that, right?

But the same thing with banking, you gotta set up the branch to do all the three of those things well.

Well, I I was surprised.

I was in New York a month ago visiting my two kids live in uh Williamsburg.

And I'm going the busiest store on the main shopping street, I think, was Santander.

It was a bank that served coffee just packed with people.

And then I ran over to Soho.

I love to go through sho I love to visit stores and Soho's always got a dynamic dyn dynamism.

And go see the Apple store, one of my favorite Apple stores in the old

Post office.

But I I saw the Intuit TurboTax store.

Packed with people.

And then I saw a Capital One Cafe.

Half of people.

Yep.

Right.

And so I think some banks are really starting to understand.

that the primary value you get in

Any business is the relationship with you have with your customer.

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