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Rory Sutherland

๐Ÿ‘ค Speaker
2934 total appearances

Appearances Over Time

Podcast Appearances

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

I shouldn't have been here.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

My fault.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

I got in the way of your suit.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

The psychopath will lose his rag and can't control this.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And likewise, if you turn up late, there's a chance they'll go, look, I've been sitting on my own like an idiot for 15 minutes.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Whereas you and I would go, oh, I know, I only just got here myself.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

The traffic's terrible.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

We don't fully know, you see, the value of what is going on

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

in using a personal quality as a proxy for a decision which is simply too complicated to legalize or to reduce to numbers.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Also, it is, I'll completely agree, in economic terms, it's suboptimal.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

But if it leads to downside variance reduction,

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

which is what we're really trying to do.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

We're not trying to optimize.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

We're trying to reduce the risk of downside variance.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And that's true in all sorts of things, investment strategy, et cetera, the barbell approach.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

First of all, make sure you don't do anything disastrous.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Then after that, try and get lucky.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

In fairness, if you study social science matters, you've probably, but I agree with you that the, I mean, my wife occasionally gets a bit annoyed with me because I'll get, you know, I will literally apply Caleb logic to decisions.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Just to give an example, I always argue that over 36 years, holidays where I've rented a car are better than holidays where I haven't.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And my argument is you have more optionality.