Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Blog Pricing

Rory Sutherland

๐Ÿ‘ค Speaker
2934 total appearances

Appearances Over Time

Podcast Appearances

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Oh, interesting.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

So if you rented a car and you find the hotels a bit meh or the hotels not in a great area, you can just get in the car and go and find a beach somewhere else and go there every day.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

You know, in other words, you know, so I deploy occasionally, we'll deploy these kind of Taleb lines.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And, you know, I'll also say let's fly from so-and-so because, you know, it's the satisfacest airport.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Oh, I'm a big, small airport thing person.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Actually, it's kind of interesting because airports are schizophrenic in a way because the clientele of an airport is, roughly speaking, a 50-50 mix between people who fly a hell of a lot and just want to get through the damn thing as quickly as they can.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And people who only fly once a year, who regard the trip to the airport as part of the holiday, and they love going through a shopping center and looking at Hermes outlets or whatever.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And so airports are effectively catering for two totally disparate groups of traveler.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And you can separate these people in the security line effectively.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

You can.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Absolutely, you can separate them.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And that's why, you know...

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

In a weird kind of way, I think you notice sometimes that the queue for the priority lane in security is longer than the queue for the amateur lane.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

But frequent business travelers will still join the priority lane on the assumption that the people in front of them are more competent.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And there's a George Clooney up in the air gag about that.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Right.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And so it is very interesting because is it irrational if it's a very reliable mechanism

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

So, all right, one example would be, I don't think it works very well nowadays because there are enough posh spivs around.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

But in the 19th century, if you were a posh and respected real estate agent, you had a lot of reputational skin in the game in the local community, both commercially and

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

in people, you know, so you are highly vulnerable to reputational damage, both commercially and also socially.