Ryan Urban

Everything we do is taking what people call personalization and scaling that.

Everything we do is generally one-to-one.

It's like, how do you create one-to-one experiences and scale those things?

So we invent all new one-to-one technology.

Yeah, and it's not only just retailers.

It's like anything commerce.

So like some big cable companies and big cell phone manufacturers.

So like huge companies, they're doing transactions online now and they're doing billions.

So now we're working with a lot of companies in the big, big range.

But you know what?

Also, we're supporting companies doing even like 3 million online.

So now we're starting to work with those companies too.

And going back to last year, we made some big business decisions to –

that were not short-term revenue focused that were just client focused like we like you mentioned travel yeah we had some airlines and some things like their whole business shut down and we have a lot of companies that have a lot of retail stores and yes their online business went up and then they shut down a few hundred retail stores um and there were some businesses that really benefited but um like we just did the right thing i was like hey like

We might need to pause some stuff.

We might need to right price some people.

We might need to give them a new product that drives more revenue.

And we just create a menu like, hey, who needs support?

And let's forget what our contract says.

Let's support our clients.