Sam Parr

I practiced twice a day for six days to play one game.

At home service, you say, you're going to go with our best guy for two weeks and you're on your own forever.

Training is not something we do.

It's who we are.

And we continue to train.

It's not just in sales.

It's smiling.

It's making sure you're efficient.

You showed up to your first job within 15 minutes.

These new one-on-one forms I'm working on, I'm more excited about that than anything this month.

So one-on-ones with the technicians and installers.

So they're very complex to get the data I'm looking at.

But what I'm building is if this is where you're at, it's a series of things to get good at.

If you're not great at this, we gotta get you good at this before we go on to the next one.

And then there's a recipe for each one.

So now it's standardized.

Now in any market, this is the one-on-one form where you're gonna use and you're giving the exact same thing across the board.

that you're going to do ride-alongs for two days.

You're going to go back to Phoenix for a refresher for five days.

You're going to do role play for one day in the training center.