Sam Parr

Whatever that looks like, we're building all that right now.

And my expectation is it'll increase revenue by 40%.

Call center and dispatch and quite a few things in marketing, but call center, obviously it's coming to the spot where this year, right now, yesterday, my AI agents were 87% booking rate.

My real agents were at 92%.

So it's a 5% variance, but the AI continues to get better.

And the goal is not to get rid of people.

The goal is to go on a hiring freeze and keep the best.

So right now I got 68 agents.

Let's say I go down to 40.

They last forever, but I never need to hire another agent because now you're just blocking and tackling.

Dispatching, what our dispatch software does is regression testing.

So you could feed it data, credit card score, how much did they pay off in the home, how many garage doors do they have, and then it looks for outliers, and it knows what technicians do well on this type of job.

And

The most important thing is customer satisfaction, net promoter score, and my internal net promoter score.

So I'm not just looking to sell, I'm trying to create a relationship, build, you know, get you on a membership, which we call a protection plan.

and be your garage door company for life.

I'm not trying to go wham, bam, thank you, ma'am.

I wrote a big ticket.

Let's get out of here.

I'm trying to say, what's right for you?