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Samir

๐Ÿ‘ค Speaker
215 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

And as we can get our customers to use our tool in the right way with the full set of features, with video, with chat and so on,

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

Everyone else will want to use it who is a recipient.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

So that's where we get our customers.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

It's still super low.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

We've been focusing on that quite a lot during the autumn here.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

It's still just below 1% on monthly.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

That's great.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

But churn has always been focused for us.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

So onboarding has been something that we spend a lot of time in, both like in the beginning, very personal onboarding, even hold hand on the two user deals just to get to know how they work and so on.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

But on top of that, we also, of course, like develop the product and just helping them understand how they can use the product in order to close more deals.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

And I mean, if we help a sales rep close quota, they will not churn.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

And the good thing with our tool, it's so close to the money.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

And with that, I mean, it's the very end of the sales funnel.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

So I think that has prevented churn a lot because they see really like, okay, this works.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

I close more right now.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

If you compare it to lead generation tool, they get a bunch of leads, but if they don't work with the leads in a good way, they will never close more anyway.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

So

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

that's harder to like really defend.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

Like, okay, it's, it's this helping me close more and that I get more leads, but yeah, you get the drill.

SaaS Interviews with CEOs, Startups, Founders
1253 GetAccept Breaks 4000 Customers, Grew ARR 3x to $1.7m in ARR Last 12 Months

Yeah.