Samir
๐ค SpeakerAppearances Over Time
Podcast Appearances
And as we can get our customers to use our tool in the right way with the full set of features, with video, with chat and so on,
Everyone else will want to use it who is a recipient.
So that's where we get our customers.
It's still super low.
We've been focusing on that quite a lot during the autumn here.
It's still just below 1% on monthly.
That's great.
But churn has always been focused for us.
So onboarding has been something that we spend a lot of time in, both like in the beginning, very personal onboarding, even hold hand on the two user deals just to get to know how they work and so on.
But on top of that, we also, of course, like develop the product and just helping them understand how they can use the product in order to close more deals.
And I mean, if we help a sales rep close quota, they will not churn.
And the good thing with our tool, it's so close to the money.
And with that, I mean, it's the very end of the sales funnel.
So I think that has prevented churn a lot because they see really like, okay, this works.
I close more right now.
If you compare it to lead generation tool, they get a bunch of leads, but if they don't work with the leads in a good way, they will never close more anyway.
So
that's harder to like really defend.
Like, okay, it's, it's this helping me close more and that I get more leads, but yeah, you get the drill.
Yeah.