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Santiago Suárez

👤 Speaker
586 total appearances
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Appearances Over Time

Podcast Appearances

The a16z Show
The Fintech Playbook for Latin America

This is a big deal.

The a16z Show
The Fintech Playbook for Latin America

And we were talking before the podcast that we travel very rarely these days.

The a16z Show
The Fintech Playbook for Latin America

But this was worth the exception.

The a16z Show
The Fintech Playbook for Latin America

Exactly.

The a16z Show
The Fintech Playbook for Latin America

So we've been named the third most innovative company in fintech by Fast Company globally.

The a16z Show
The Fintech Playbook for Latin America

Look, I think...

The a16z Show
The Fintech Playbook for Latin America

There's obviously a little bit of our being a little more disciplined in telling our story, but the real story is in the last 24 months, a lot of our long-term investments have really paid off and have allowed us to ship extremely exciting product, right?

The a16z Show
The Fintech Playbook for Latin America

So, you know, we built a monorepo-based unified data architecture company that once LLMs became workable,

The a16z Show
The Fintech Playbook for Latin America

made it, I'm not going to say very easy, but made it feasible to like drive them at scale.

The a16z Show
The Fintech Playbook for Latin America

So, you know, today we have a company that has the fastest market place, has one of the most viable and at scale closed loop payment networks in the country.

The a16z Show
The Fintech Playbook for Latin America

We are in over a thousand cities and a country with 1100 cities with our own payment rails.

The a16z Show
The Fintech Playbook for Latin America

We do our own clearing, our own settlement, all in our own tech.

The a16z Show
The Fintech Playbook for Latin America

And then

The a16z Show
The Fintech Playbook for Latin America

I think, obviously, because we live in the year 2026, we've done extremely attractive and powerful things in AI.

The a16z Show
The Fintech Playbook for Latin America

So we built our own in-house agents that currently handle 100% of all customer service queries.

The a16z Show
The Fintech Playbook for Latin America

They handle 100%.

The a16z Show
The Fintech Playbook for Latin America

And they resolve close to 80%.

The a16z Show
The Fintech Playbook for Latin America

So full resolution, no human in the loop.

The a16z Show
The Fintech Playbook for Latin America

So there's not a lot of dispatching.

The a16z Show
The Fintech Playbook for Latin America

Oh, the human, no, no.