Santiago Suárez
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Appearances Over Time
Podcast Appearances
This is a big deal.
And we were talking before the podcast that we travel very rarely these days.
But this was worth the exception.
So we've been named the third most innovative company in fintech by Fast Company globally.
There's obviously a little bit of our being a little more disciplined in telling our story, but the real story is in the last 24 months, a lot of our long-term investments have really paid off and have allowed us to ship extremely exciting product, right?
So, you know, we built a monorepo-based unified data architecture company that once LLMs became workable,
made it, I'm not going to say very easy, but made it feasible to like drive them at scale.
So, you know, today we have a company that has the fastest market place, has one of the most viable and at scale closed loop payment networks in the country.
We are in over a thousand cities and a country with 1100 cities with our own payment rails.
We do our own clearing, our own settlement, all in our own tech.
I think, obviously, because we live in the year 2026, we've done extremely attractive and powerful things in AI.
So we built our own in-house agents that currently handle 100% of all customer service queries.
And they resolve close to 80%.
So full resolution, no human in the loop.
So there's not a lot of dispatching.
Oh, the human, no, no.