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Sara Nadal

๐Ÿ‘ค Speaker
172 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

We think about it because that's the kind of number of sales that we have to make.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

But in terms of our revenue, it's really the number of people that we're processing.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

It is a big sales process.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

It's across three, three businesses and five different locations with relationships that we're managing.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

This is very early.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

We joined ERA, the Entrepreneur's Roundtable Accelerator in January.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

This is when we moved out of sort of beta phase and started with

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

the industries that we had identified.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So we're kind of just coming out of that and getting ready to take off.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

We're about 5K a month.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Yeah, well, we, I mean, we think about clients that don't convert from pilot to full contracts.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Um, that's the, that's the biggest thing again, B2B small number, but that's, that's what we're concerned with.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

A lot of sweat equity, a lot of hard work.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

The reason that we decided that we wanted to really follow the call center vertical, however, is that we did a quick and dirty email outreach campaign just to gauge kind of broad interest in the products.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

sent 180 emails to a swath of the population and got to second stage demo.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

We're still in conversation.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

Second stage demos with three of the top 20 call centers in the US.

SaaS Interviews with CEOs, Startups, Founders
1217 We've increased employee retention 30% at call centers

So we were like, okay, this is a real problem.