Sarah Miller

I've worked three different locations.

Yeah, I was made to be a dispatcher.

We usually have six to eight screens depending on what center you're at.

You never know when the call will come in or what kind of call it's going to be.

At first I couldn't hear her.

It was real quiet.

She was whispering.

My reaction was to find out where she was at first to get her out of there.

Good dispatchers train not to react to emotions.

You have to stay calm.

You have to remain calm.

Yes, you have to stay calm and think straight.

I have to get information for the officers.

If he was to wake up, kill her, and escape, I wouldn't know what his name is, what he looked like, anything.

I knew he was sleeping, so I asked her more questions, trying to get as much as I could before he woke up.

When you have a high-stress situation and you think someone's in danger, if they set the phone down, I can still hear what's going on.

I can still tell the officers what I can hear.

And that puts her in less danger than if he catches her with the phone.

No.

No, because then I might not have got her back.