Scott D. Clary

speaker

5,668 appearances 26 recordings 1 series first heard Jan 2026 last heard 4 Mar

Scott D. Clary’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 26 in all, peaking in Feb 2026 with 17.

Appearances

newest first · ▶ plays the moment

Success Story with Scott D. Clary · Lessons - The Controversial Truth About Business Growth | Tiffani Bova - WSJ Bestselling Author · 25 Feb 2026 podcast

I wanna know what good uh EX looks like at different levels.

yeah, no, so I I yes okay, gotcha.

And that also so when you add on a new process or you work with a new vendor, that could also mean hiring somebody to support.

So that's not always so so you can optimize for customer experience as long as you basically scale out or optimize internal processes so that your employee does not suffer that much considerably.

You have to make sure that their day to day does not vary, is basically what you're seeing.

That's the goal.

So they're if they're maxed out, right?

That's the goal.

So they're maxed out at capacity, you know.

If if I mean, of course, in some in some cases it's gonna be you can actually increase their workload slightly because maybe they do have a fair amount of free time and they're not really optimized as an individual, but that's okay.

But if they are optimized as an individual, then you're either hiring someone else out to support them or you're upskilling them or

But s there's something that you're doing within the organization to basically let this new process land softly on the people that are actually going to be responsible for it.

Thanks for tuning in.

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Success Story with Scott D. Clary · Bill Gurley - Benchmark Partner, Backed Uber, Zillow, Stitch Fix | The Conveyor Belt That Ruins Your Life · 22 Feb 2026 podcast

What does it take to spot the next big thing before anyone else does?

Bill Gurley is the venture capitalist whose intuition has shaped the modern tech landscape.

As a general partner at Benchmark, he backed companies like Uber, Open Table, and Grubhub long before they became household names.

He's not driven by hype.

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