Scott Gittrich

speaker

289 appearances 1 recordings 1 series first heard May 2020 last heard May 2020

Scott Gittrich’s voice in public audio — every appearance, attributed to the second.

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Franchise Today · Toppers Pizza CEO, on Managing Through Covid: We've Got This! · 20 May 2020 podcast

incredible organic connections socially to their communities and it's just been a after we got past that first two or three weeks, it has just been an incredible ride.

Frankly, I'd say that we went from the depths to the top of the mountain in about eight weeks where franchisees

are assured of the brand, they're more confident than ever that our segment and uh in particular

our brand has the right kind of footing for what the new normal is gonna be like.

And when I say new normal, I'm not just talking about for the next year or whatever it takes for for us to get past the pandemic.

I'm talking about the trends that were happening with consumers that just jolted forward more quickly but will continue for years and years.

So we feel better set up

I'm not kidding ya.

I feel here eight weeks into a pandemic, I have never been more confident about our concept and where we're headed over the next several years, which is just an incredible thing to even hear coming out of my mouth considering how I felt eight weeks ago.

We really don't do sit down a significant amount, less than five percent.

Each of our stores has between eight and sixteen seats, but really it's for waiting.

So we're uh close to fifty fifty carry out and delivery.

Third party delivery has become a big driver here in the last uh several months for us.

We self perform delivery, we also use the biggest delivery aggregators in each market and then carry out.

out.

So you throw them into the mix and our delivery all combined is about sixty percent.

including self performed and third party.

Well you know, I think one of the reasons that pizza in particular is winning in this environment is because our segment has

for a long time packaged well, has created products that travel well.

We negotiate with our third party providers to use VIP service so that they use bags and and to tell you the truth, they do a great job delivering very fast, which is the key really.

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